Refund Policy

Thank you for subscribing to Driview. We want to ensure that our customers have a transparent and fair experience regarding billing, cancellations, and refunds.

1. Subscription Cancellation

You may cancel your subscription at any time from your Workspace Billing dashboard. When you cancel a subscription, you will continue to have access to the premium features of Driview through the end of your current paid billing period. After the billing period ends, your account will be downgraded to the free tier, and no further charges will be made.

2. General Refund Policy

Because Driview incurs costs for cloud infrastructure and AI processing immediately upon your use of the service, we generally do not offer refunds for partial billing periods or unused time. All subscription charges are strictly non-refundable, except as expressly defined in this policy or as required by applicable law.

3. Exceptions & Money-Back Guarantee

We may grant a refund in the following exceptional circumstances:

• Initial 14-Day Guarantee: If you are a new customer and are not satisfied with the service within the first 14 days of your initial paid subscription, you may request a full refund.
• Technical Failure: If you experience a persistent, major bug or downtime that prevents you from using the core features of the service, and our support team cannot resolve the issue within a reasonable timeframe.
• Accidental Renewal: If you forgot to cancel before a renewal and contact us within 72 hours of the renewal charge, provided you have not actively used the premium service during that new billing period.

4. How to Request a Refund

To request a refund under the exceptions listed above, please email our support team at sidafra@gmail.com with the following details:

• Your workspace name and registered email address.
• The date and amount of the charge.
• A clear explanation of why you are requesting a refund.

Refund requests are processed by our team within 3-5 business days. If approved, the refund will be issued to the original payment method through our merchant of record, Paddle. Please note that it may take an additional 5-10 business days for the funds to appear on your bank or credit card statement.

5. Upgrades and Downgrades

If you upgrade to a higher-tier plan during a billing cycle, you will be charged a prorated amount for the remainder of the cycle. If you downgrade your plan, the new lower rate will apply starting from your next billing cycle. We do not provide prorated refunds for downgrades.