Refund Policy

This Refund Policy explains how cancellations, withdrawals, and refunds work for Driview subscriptions. Driview is operated by OneBit. Payments are processed by Paddle, our authorized reseller and Merchant of Record.

Paddle's Buyer Terms also apply to every purchase. Paddle's terms govern transaction processing, while this policy describes OneBit's voluntary refund commitments. Mandatory rights under applicable law always take priority.

1. Free Trial

Each workspace starts with one 7-day Basic trial slot for one unpaid service at a time. The trial does not require a payment method and does not automatically convert into a paid subscription. After the workspace trial expires, registered services require a paid plan before subscription features are available.

2. Subscription Cancellation

You may cancel a paid subscription for a registered service at any time from the Driview Billing page. Cancellation normally takes effect at the end of the current paid billing period. You will retain access until that date, after which access to paid features for the relevant service will end and no further recurring charges will be made. Paddle transaction emails or buyer support may also provide purchase management and refund support.

3. General Refund Rule

Except where this policy, Paddle's policies, or applicable law provides otherwise, completed subscription charges are non-refundable. We do not normally provide refunds or credits for partial billing periods, unused time, failure to cancel before renewal, plan downgrades, or periods in which an account was not used.

Nothing in this policy limits any mandatory right to withdraw, cancel, obtain a refund, or receive a remedy for a defective or misdescribed digital service. These rights vary by country and may apply even where this policy would otherwise state that a charge is non-refundable.

4. Voluntary Refunds

In addition to mandatory legal rights, we offer or may approve refunds in the following circumstances:

• First-payment guarantee: You may request a full refund within 14 calendar days after the first paid charge for a service.
• Material technical failure: We may provide a full or partial refund if a persistent defect prevents substantial use of the paid service and we cannot resolve it within a reasonable time.
• Accidental renewal: We may refund a renewal if you contact us within 72 hours after the charge and there has been no material use of the paid service during the renewed period.

Voluntary refunds may be refused where there is evidence of fraud, abuse, repeated refund requests, chargeback misuse, or substantial use of the service. Paddle may review and process refund requests under its own compliance requirements.

5. How to Request a Refund

You may request a refund through the manage-subscription or receipt link in Paddle's transaction email, through Paddle Buyer Support, or by emailing support@driviewapp.com. Include:

• Your Driview account email and workspace or service name.
• The Paddle transaction or receipt number, if available.
• The charge date and the reason for the request.

Approved refunds are returned to the original payment method where possible. Paddle's processing time and the time required for funds to appear depend on the payment method and financial institution. Access associated with a fully refunded transaction may end when the refund is issued.

6. Upgrades and Downgrades

Plan upgrades are charged on a prorated basis when the upgrade is submitted. Plan downgrades normally take effect on the next billing date. Downgrades do not create a refund or credit for the current billing period unless required by law.

7. Payment Disputes

Please contact us or Paddle before initiating a chargeback so that we can investigate and attempt to resolve the issue. We may suspend access associated with a disputed payment while the dispute is pending. This does not limit any lawful right to dispute a charge.